According to our Product upgrade policy, licenses purchased after the June, 4th 2019. are entitled to a new version at zero cost only if a new version of the product is released within eighteen (18) months from the day of purchase.
For licenses purchased before that date, old policy applies which entitles the owners to a new version at zero cost only if a new version of the product is released within ninety (90) days, or in case of GemBox.Bundle within 365 days, from the day of purchase.
When releasing a new product version, we automatically send a free upgrade license to users who are entitled to it.
Product upgrade policy is located on product’s pricelist page:
- GemBox.Bundle pricelist
- GemBox.Spreadsheet pricelist
- GemBox.Document pricelist
- GemBox.Pdf pricelist
- GemBox.Presentation pricelist
- GemBox.Email pricelist
- GemBox.Spreadsheet for Java pricelist
Product’s release date can be found on our blog posts:
- GemBox.Bundle posts
- GemBox.Spreadsheet posts
- GemBox.Document posts
- GemBox.Pdf posts
- GemBox.Presentation posts
- GemBox.Email posts
- GemBox.Spreadsheet for Java posts
If you are entitled to a free upgrade and haven't received a free upgrade license email, please contact our sales department in order to obtain a new version.
If you are not entitled to a free upgrade, you can obtain a new version of the same product by purchasing an Upgrade of the license you own.